Terms and conditions

SalonOS is software for running a salon: appointments, customers, billing, staff, stock and reports. It is provided over the internet. We do not provide salon services ourselves, employ salon staff, or take part in the work a salon does for its customers.

• You must give accurate details when you register, and keep them up to date.
• You are responsible for what happens under your account and under the accounts you create for your staff.
• Keep your password to yourself. Tell us at once if you think somebody else has got in.
• One account is for one salon business. Do not share it with another business.
• You must be 18 or older and able to enter a contract.

New salons get a free trial for the period shown when they register. Everything works during the trial. Nothing is charged and no card is needed.

When the trial ends without a plan, the salon becomes read-only: you can still sign in and see everything you entered, but no new bookings or bills can be made until a plan is chosen. Your data is not deleted when a trial ends.

• Plans and prices are agreed with us directly. The price you were quoted is the price for the period you bought.
• A subscription runs for the period paid for and does not renew automatically. We tell you before it ends.
• Payment is made offline - bank transfer, UPI or cheque - and we record it against your salon. Access continues once it is recorded.
• Fees are exclusive of GST unless stated otherwise. GST is charged as the law requires.
• If a payment is missed, there are three days grace. After that the salon is suspended.

Refunds

Subscription fees already paid are not refunded for a period that has begun, except where the law requires it or where we have failed to provide the service for a prolonged period. If you believe you have been charged wrongly, write to us and we will look at it properly.

Suspension is not deletion. Your data is kept, and access is restored when the reason for suspension is dealt with.

You own your salon's data - your customers, bookings, invoices and everything else you put in. We do not sell it, and we do not use it to build a product for anyone else.

We hold it on your behalf so the software can work, and process it on your instructions. What we do with it is set out in our privacy policy.

You may ask for a copy of your data at any time, in a common format, and we will provide it within a reasonable period.

You decide what customer information to record. You are responsible for having the right to record it, for telling your customers how it is used, and for answering them when they ask about it.

If you send offers to your customers through the software, you are responsible for following the rules on marketing messages, including consent and an easy way to opt out.

You must not:

• Use the service for anything unlawful, or to store unlawful content.
• Try to break into it, test its security without permission, or get at another salon’s data.
• Copy, resell or rent the software, or offer it to others as your own service.
• Take it apart to work out how it is built, except where the law says you may.
• Overload it deliberately, or use it in a way that degrades it for other salons.
• Upload anything containing a virus or similar.

Money taken from a salon's customer - cash, UPI, card or bank transfer - is between the salon and that customer. The software records what the salon says was taken and produces the invoice. We do not hold that money at any point, and we are not responsible for it.

Cancellation charges, refunds to customers, deposits and prices are the salon's own rules, set by the salon in the software.

We work to keep the service running and available. We do not promise it will never be interrupted. Maintenance is carried out at quiet hours where possible, and we tell salon owners in advance where a change matters.

Some parts depend on other companies - email and hosting. If one of those is down, that part may be delayed or unavailable.

The software is provided as it is. As far as the law allows, we are not liable for:

• Lost profits, lost bookings or lost business.
• Anything arising from your own use of the service, or from information you entered wrongly.
• Anything that happens between you and your customers or your staff.
• Failures caused by another company we depend on, or by something outside our reasonable control.

Where we are found liable despite the above, our total liability is limited to the subscription fees you paid us in the twelve months before the claim. Nothing in these terms excludes liability that cannot be excluded by law.

We take regular backups. Even so, keep your own copy of anything you cannot afford to lose. The software lets you export your reports and records at any time.

We may change these terms. The current version is always on this page with its date. Where a change is significant we will tell salon owners inside the software before it takes effect. Continuing to use the service after that means accepting the new terms.

These terms are governed by the laws of India. Any dispute is subject to the courts at the place of our registered office.

Before going to court, please write to us. Most problems are quicker to solve that way, and we would rather fix something than argue about it.

Sensussoft Software Pvt. Ltd.
Surat, Gujarat, India
info@sensussoft.com

See also our privacy policy.