Delete your account
In effect from 11 September 2026
This page explains how to delete your SalonOS account - My Salon (customers) and My Salon Partner (salon staff) - and what happens to the information held with it. You can do it yourself inside the app, or write to us if you have already uninstalled it.
1. If you still have the app
This is the quickest route, and it takes effect immediately.
- My Salon (customers): open Profile, then Delete my account.
- My Salon Partner (staff): open More → Profile, then Delete my account.
The app shows you exactly what will happen and asks you to confirm. Once you confirm, there is nothing left to sign in with.
2. If you have already uninstalled the app
Write to info@sensussoft.com from the email address on your account, or tell us the mobile number you signed in with. Put “Delete my account” in the subject line.
We will ask you to confirm the request is genuinely yours - anybody can type somebody else's phone number into an email - and then carry it out. We aim to complete verified requests within 30 days, and normally do so within a few working days.
3. What is erased
Everything that identifies you personally is erased from every salon that held your record, not just the one you booked with most recently:
- Your name, mobile number, email address, gender, date of birth and address.
- Your photo and your preferred stylist.
- Notes a salon wrote about you, and any reviews you left.
- Your sign-in, all active sessions, and the devices that receive your notifications.
- The copy of your name and number stored on past invoices.
After this, your number no longer signs in to anything and is freed for use by somebody else.
4. What is kept, and why
The record of a sale cannot lawfully be destroyed. An Indian salon has to keep its GST invoices, and its accounts have to still add up after you leave. So those records stay - but they no longer carry your name, your number, or anything else that points to you. A past bill reads “Deleted customer”.
| What | How long |
|---|---|
| Your name, contact details and profile | Erased when the request is carried out |
| Notes about you, and your reviews | Deleted outright |
| Sign-in, sessions and notification devices | Deleted outright |
| Invoices, payments and accounting records, with your identity removed | Kept as long as tax law requires (currently 8 years under Indian law) |
| Server logs that may mention a request you made | Rotated out within 90 days |
5. If you own a salon
A salon owner cannot delete their own account from inside the app, because doing so would take the salon, its staff and its customers with it. Write to info@sensussoft.com and we will close the salon account properly, including telling the staff attached to it.
If you are a staff member, deleting your account removes you from the salon's team. Your past appointments stay on the salon's books, without your name on them.
6. Who to contact
Sensussoft Software Pvt. Ltd., Surat, Gujarat, India.
Grievance Officer - info@sensussoft.com
See also our privacy policy and terms and conditions.